How can I obtain a payoff letter or documents confirming that my account has been paid-in-full?
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How can I obtain a payoff letter or documents confirming that my account has been paid-in-full?

We will typically issue your paid-in-full documents within 7–10 business days of receiving the payoff.  If you did not receive your payoff letter via Canada Post regular mail 7-10 days after you paid your account in full, please contact us and we will be happy to assist you.