Why is Remote Start not working in the Lincoln Way^®* App?

If your Remote Start fails to turn your vehicle on, follow the troubleshooting tips below.

Vehicle Requirements

Before using Remote Start in the Lincoln Way App:

• Your vehicle must have a Lincoln Connect^®** embedded modem.
• Your vehicle must be added to the Lincoln Way App.
• Your vehicle must be activated.

Troubleshooting Remote Start Issues

If your Remote Start is not functioning:

1. Ensure you are logged in to the Lincoln Way App with the correct credentials. 
2. Verify your vehicle is not in Deep Sleep Mode.
3. Check your instrument cluster to see that Remote Start is turned On.
   • Navigate to Settings > Vehicle > Remote Start > System.
   • Set Remote Start to On.
4. Confirm the hood and trunk are closed.
5. Verify the Check Engine Light is off.
   • Check the App message center for Check Engine Light notifications.
   • Check the vehicle dashboard for warning lights.

   • Resolve any Check Engine light notifications.

     Note: You may need to take your vehicle to a Lincoln Retailer or Ford Dealer for diagnosis. A diagnostic fee may apply.

If you need further assistance, contact a Lincoln Concierge.

Additional Information

How do I contact a Lincoln Way Concierge?
What is Deep Sleep mode?
Why is my activation pending?

^*Lincoln Way^® is available for select smartphones. Message and data rates may apply. Service may be limited by mobile phone network coverage area. Lincoln Way Terms & Conditions apply.

^**Lincoln Connect (standard on select vehicles), the Lincoln Way^® App and complimentary Connected Service are required for remote features (see Lincoln Way Terms for details). Connected Service and features depend on compatible cellular network availability. 

Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Lincoln Connect Service excludes Wi-Fi hotspot. Certain restrictions, 3rd-party terms or message/data rates may apply. 

At purchase, the Lincoln Connect modem in some models is connected and sending vehicle data (e.g., diagnostics) to Lincoln. Vehicle data is stored by Ford Motor Company in the United States and may be accessible by US governmental authorities. To disable, or for more information, see in-vehicle connectivity settings. Learn more at www.ConnectedLincoln.com.