What do I do if I am having issues with a Lincoln MyKey?
If you are experiencing issues with MyKey®*, such as being unable to clear or program a MyKey, refer to the tips and possible causes in this article.
MyKey Troubleshooting
Select your MyKey-related symptom from the drop-down options below for assistance.
Unable to CreateMyKey
Possible causes for not being able to create a MyKey are:
- The key used to start the vehicle does not have admin privileges.
- The key used to start the vehicle is the only admin key. There must always be at least one admin key.
- The SecuriLock passive anti-theft system is disabled or in unlimited mode.
- The intelligent access key is not placed in the backup slot for vehicles with keyless start.
Unable to Program the Configurable Settings
Possible causes for not being able to program a MyKey are:
- The key used to start your vehicle does not have admin privileges.
- No MyKeys are created. Learn how to create a MyKey.
Unable to ClearMyKey
Possible causes for not being able to remove settings from a MyKey are:
- The key used to start your vehicle does not have admin privileges.
- No MyKeys are created. Learn how to create a MyKey.
Only Admin Key Lost
If you have lost your admin key, you will need to purchase a new key from an authorized Lincoln Retailer. If a retailer is not available in your area, contact a Ford Dealer.
Regular Key Lost
If you have lost a regular key, you can program a spare key.
MyKeyDistances Not Accumulating
Possible causes for your MyKey not keeping track of your distance traveled are:
- The MyKey user is not using the MyKey.
- An admin key was used to clear MyKeys and create new MyKeys.
- The key system has been reset.
MyKeyNot Functioning with Keys
Possible causes for your MyKey not working with keys are:
- An admin key is present at vehicle start.
- There are no MyKeys programmed to your vehicle. Learn how to create MyKey.
For information specific to your vehicle, refer to your Owner's Manual. If you are still experiencing issues, contact your Lincoln Retailer. If a retailer is not available in your area, contact a Ford Dealer.
Additional Information
How do I use MyKey with my Lincoln?
*Driver-assist features are supplemental and do not replace the driver’s attention, judgment, and need to control the vehicle. See your Owner’s Manual for details and limitations.