What do I do if I am having a concern with my Lincoln vehicle?

There are multiple options to get the help you need such as referring to your Owner's Manual and Warranty Guide, visiting your preferred Lincoln Retailer or Ford Dealer, and contacting a Lincoln Concierge.

Referring to Your Owner’s Manual

Your Owner’s Manual contains important information specific to your vehicle model, including maintenance information, how features work, vehicle specifications, and troubleshooting tips. 

Checking for Open Recalls

Find out if a recall that applies to your vehicle's concern. Go to the Recall page on our website's owner support page and enter your Vehicle Identification Number (VIN). If your vehicle is involved in a recall, contact a retailer or dealer to schedule an appointment.

Verifying Your Warranty Coverage

Lincoln vehicles have a 4-year/80,000-kilometre New Vehicle Limited Warranty and a 6-year/110,000-kilometre Powertrain Warranty (some additional warranties may apply). You can confirm your vehicle's warranty start date in the Lincoln Way^®* App or by logging into your Lincoln Account.

Having Your Vehicle Concern Diagnosed and Repaired

Only Lincoln Retailers and Ford Dealers can verify warranty, recall, and the latest repair information directly from Lincoln. Their technicians are factory-trained and have specialized equipment to resolve your concerns. They can also contact Lincoln should there be a complicated repair situation and request additional assistance. Locate a retailer or dealer near you to schedule an appointment. A diagnostic fee may apply.

Accessing Lincoln Repair Information

You can subscribe to Lincoln service information for 1994 and newer vehicles at motorcraftservice.com. Choose your location, and select Service Info to see available content and purchase access.

Finding Parts for Your Vehicle

With convenient free pick-up or low-cost delivery, parts.ford.com can help with the parts to get your vehicle back on the road. Genuine Lincoln and Motorcraft^®** parts are designed for your vehicle and have a warranty backed by Lincoln.

Contacting a Lincoln Concierge

If you need further assistance, contact a Lincoln Concierge at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

Additional Information

How do I contact Roadside Assistance?
How do I contact a Lincoln Way Concierge?

^*The Lincoln Way App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

^**Motorcraft is a registered trademark of Ford Motor Company.