My Lincoln Vehicle>Lincoln Services>Roadside Assistance>How do I claim a refund from Roadside Assistance?

How do I claim a refund from Lincoln Roadside Assistance*?

You can submit your Roadside Assistance claim online at www.roadsideclaims.ca to request possible reimbursement. 

Lincoln Roadside Assistance Eligibility

You might be eligible for a reimbursement of up to $1,000 for tow services or travel expenses if your vehicle has become disabled due to a mechanical breakdown, and you have had to use a service other than Roadside Assistance or while you are more than 160 kilometres from your residence address.

Important: The coverage period is the date of vehicle disablement up to three days, or your vehicle repair's completion, whichever is lesser. 

Expenses or situations eligible for coverage are:

  • Local lodging and meals (gratuities and alcohol are excluded).
  • Vehicle rentals from a valid car rental agency (only basic daily vehicle rental rate is covered together with applicable taxes – all other rental costs are excluded including the cost of gas).
  • Commercial transportation to your destination, and return after repairs are completed.

How to Submit Your Claim

To submit your claims to www.roadsideclaims.ca, you must:

  • File your claim no later than 20 days after the occurrence.
  • Include a letter detailing the sequence of events from the time the vehicle broke down to the time the vehicle was picked up.
  • Include paid receipts that clearly detail the nature of the service being claimed, including copies of the tow receipt or repair/work order that apply to the breakdown and all other related receipts for the claim.

Important: Keep a copy of all receipts and documentation and allow 4-6 weeks for your claim to process.

For more information, visit the Roadside Assistance page on Lincolncanada.com or contact Lincoln Roadside Assistance directly at 1-800-665-2007.

You can also contact your local Lincoln Retailer to assist you with filing a refund claim.

Additional Information

What services are covered under Roadside Assistance?
How do I contact Roadside Assistance?

*Roadside assistance is subject to your vehicle’s coverage and may not be available for all makes and models of vehicles.