What should I do if I have an issue with my SYNC screen?
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What should I do if I have an issue with my SYNC screen?

If you need assistance with SYNC®* issues unrelated to SYNC updates (e.g., blank or frozen screen, missing touchscreen buttons, etc.), see the troubleshooting steps below.

If your SYNC issue is related to a recent SYNC update, see the How do I troubleshoot SYNC software update issues? article.

Step 1: Verify that you have the latest SYNC version.

To see the latest SYNC update available:

  1. Go to the SYNC and Navigation Updates page.
  2. Enter your Vehicle Identification Number (VIN).

  3. Select Check for updates to confirm the status of your SYNC software.

    Note: If an update is available, options to download will be displayed. 

If you are still experiencing issues after ensuring your SYNC version is current, perform a key cycle with the steps below. 

Step 2: Perform a Key Cycle.

To perform a key cycle:

  1. Turn the vehicle off in a well-ventilated area. The vehicle's engine should not be running, and the vehicle should not be in accessory mode.

    Note: Many newer vehicles will keep the radio on, even when the car is turned off until a door is opened.

  2. Open the driver’s door and lock the door.
  3. Close the driver’s door.
  4. Wait two minutes and ensure the radio display turns off.
  5. Restart the vehicle.

If you are still experiencing issues, perform a soft reset with the steps below.

Step 3: Perform a Soft Reset.

Important: The actual location and appearance of the buttons can vary by vehicle year and model. Refer to the Owner's Manual for information specific to your vehicle.

To perform a soft reset:

  • If your vehicle is equipped with a Power button on the entertainment centre, press and hold both the Power button (center of the Volume knob) and the Seek Right button for 10 seconds.

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  • If your vehicle is not equipped with a Power button on the entertainment centre, press and hold both the Volume Down and Seek Right buttons on the steering wheel column for 10 seconds.

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If you are still experiencing an issue, contact your Lincoln Retailer or Ford Dealer to have your vehicle inspected. A fee may apply.

*Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.