What do I do if my SYNC®* Navigation is unable to find a GPS signal?
If you see an "X" (crossed-out symbol) or a similar symbol over the GPS icon of the Navigation system, it may indicate your Navigation system is unable to find a GPS signal. Use the troubleshooting tips below to address your concerns.
Notes:
- The signal loss symbol may display in an area with poor GPS access, such as parking garages or other covered areas.
- If this icon is displaying continuously, you are not in a poor GPS access area, and the map is not showing the vehicle in an accurate location, this likely means an issue has occurred and troubleshooting is required.
Lost GPS Symbol Troubleshooting
Important: Ensure that your vehicle is on and running in a well-ventilated area, and is in Park (P). Confirm that you are not parked under structures or other objects that could block the connection from your vehicle to the GPS satellite.
Choose your SYNC generation from the drop-down options below for possible troubleshooting steps.
Notes:
- If you need assistance determining the generation of your SYNC system, select the first drop-down option.
- Actual screens may vary. See your Owner’s Manual for information specific to your vehicle.
Identifying Your Vehicle's SYNC Generation
Two resources to help you identify your vehicle's SYNC generation are the:
- SYNC and Navigation Updates page. Either:
- Enter your Vehicle Identification Number (VIN) and select Check for update.
Log in with your Lincoln credentials, choose a vehicle from your garage, and select Check for updates.
Note: Your SYNC generation will appear on the right-hand side of the page.
- SYNC Visual Reference Guide, which provides example images of SYNC generations that Lincoln has offered.
SYNC 4 and SYNC 3
To troubleshoot the GPS connection on your SYNC 4 or SYNC 3-equipped vehicle:
- Turn the Location setting off and back on within the vehicle:
- Tap Settings on your vehicle's SYNC screen.
- Select Lincoln Connect®**.
- Tap Connectivity Settings.
- Toggle the Location Off and then On.
- Perform a key cycle.
- Turn the vehicle off.
- Open the door.
- Exit the vehicle.
- Lock the vehicle.
- Shut the door.
- Step at least 5 feet away from your vehicle for 2 minutes.
- Perform a module reset.
If the issue continues as you drive to different locations in the future, make an appointment with your preferred Lincoln Retailer.
SYNC with MyLincoln Touch®
To troubleshoot the GPS connection on your SYNC with MyLincoln Touch-equipped vehicle:
- Perform a key cycle.
- Turn the vehicle off.
- Open the door.
- Exit the vehicle.
- Lock the vehicle.
- Shut the door.
- Step at least 5 ft away from your vehicle for 2 minutes.
- Perform a module reset.
If the issue continues as you drive to different locations in the future, make an appointment with your preferred Lincoln Retailer.
SYNC with Voice-Activated Navigation
To troubleshoot the GPS connection on your SYNC with Voice-Activated Navigation-equipped vehicle, perform a module reset.
If the issue continues as you drive to different locations in the future, make an appointment with your preferred Lincoln Retailer.
Additional Information
How do I perform a SYNC Module Reset?
How do I perform a SYNC Master Reset?
*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
**Lincoln Way Connect (optional on select vehicles), the Lincoln Way App, and Complimentary Connected Service are required for remote features (see Lincoln Way Terms and Conditions for details). Connected Service and features depend on compatible Bell network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent the operation of connected features. Connected Service excludes Wi-Fi hotspot.