My Lincoln Vehicle>Lincoln Way App>Getting Started with Lincoln Way>How do I contact a Lincoln Way Concierge?

How do I contact a Lincoln Way Concierge?

You can contact a Lincoln Way Concierge through the Lincoln Way App®*, via phone or chat, for one-on-one assistance. Lincoln Way Concierges are available Monday - Friday, 8 a.m. - 8 p.m. EST.

Contacting Help in the Lincoln Way App

For more details on how to contact a Concierge for support, confirm your version of Lincoln Way, and:

  1. Log in to the Lincoln Way App.
  2. Go to the Account screen.
  3. Select Help.
  4. Tap on one of the following buttons: 
    • Call 
    • Chat

More Lincoln Way Information

For more detailed information on Lincoln Way features and functions, visit our Lincoln support page and browse by your preferred topic.

Note: Self-help content is also available to assist with answering your Lincoln Way App questions. Type your question in the search field on the Help screen in the App, or select Change for a full list view of App topics.

If you are experiencing issues accessing the Lincoln Way App, call 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

Additional Information

What is the Lincoln Way App?
How do I activate the Lincoln Connect modem in my vehicle?
How do I remote start using the Lincoln Way App or the key fob?
Where can I get an Owner's Manual for my Lincoln?

*Lincoln Way® is available for select smartphones. Message and data rates may apply. Service may be limited by mobile phone network coverage area. Lincoln Way Terms & Conditions apply.

**This feature is only available for iOS users, as the function utilizes Apple Message for Business.