Why does my Lincoln show the "No Key Detected" message when using Phone As A Key?
You may receive a "No Key Detected" message if your vehicle is not detecting your Phone As A Key™* within the interior cabin (inside your vehicle).
Troubleshooting the No Key Detected Message
If you receive the "No Key Detected" message in your Lincoln Way®** App, follow the steps below:
- Move the phone closer to the center of the vehicle near the cup holder or center console.
- If that does not work, close the Lincoln Way App and then reopen the App.
- Turn your mobile device's Bluetooth® off and then back on.
If you still receiving the message, select your Lincoln Way Experience to find more troubleshooting instructions.
Lincoln Way 4.X Experience
In the Lincoln Way App:
- Select the Vehicle tab.
- Tap Features.
- Choose Settings.
- Select Phone As A Key.
- If Phone As A Key is active, you will see the model of your phone followed by "(me)."
- If you do not see your phone, you will need to set up Phone As A Key again.
Lincoln Way 5.X Experience
Confirm that your phone is listed as a key within your Lincoln Way App.
If your key status is showing:
- Active: This means the key is active and can be used for Phone As A Key features.
- Continue Setup: This means the key was generated but your setup was not completed. You will need to continue setup to activate your key.
- Deleting: This means the key has been deleted.
If you experience any issues, contact a Lincoln Concierge at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.
Additional Information
How do I set up Phone As A Key for my Lincoln?
What do I do if my Phone As A Key is not working for my Lincoln vehicle?
*Available on select vehicles. Requires feature activation. Not compatible with all smartphones.
**The Lincoln Way App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
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