How do I enable 911 Assist* with SYNC®**?
911 Assist is a SYNC feature that can call for help if you are involved in an accident. You can enable it by using the SYNC screen in your Lincoln.
911 Assist is turned off by default. Before SYNC can make a 911 call, you must:
- Pair and connect a Bluetooth®†-enabled and compatible phone to SYNC.
- Enable the 911 Assist feature with the instructions below.
- Ensure your connected phone can make and maintain an outgoing call at the time of the incident.
- Ensure your connected phone has adequate network coverage, battery power, and signal strength.
- Ensure your vehicle has battery power and is located in the United States, Canada, or in a territory in which 911 is the emergency number.
Enabling 911 Assist with SYNC
Important: Ensure your vehicle is on and running in a well-ventilated area, and is in Park (P).
Select one of the drop-down options below to enable your 911 Assist feature.
Notes:
- If you need assistance determining the generation of your SYNC system, select the first drop-down option.
- Actual screens may vary. See your Owner’s Manual for information specific to your vehicle.
Identifying Your Vehicle's SYNC Generation
Two resources to help you identify your vehicle's SYNC generation are the:
- SYNC and Navigation Updates page. Either:
- Enter your Vehicle Identification Number (VIN) and select Check for update.
Log in with your Lincoln credentials, choose a vehicle from your garage, and select Check for updates.
Note: Your SYNC generation will appear on the right-hand side of the page.
- SYNC Visual Reference Guide, which provides example images of SYNC generations that Lincoln has offered.
SYNC 4
SYNC 4 will only ask to toggle 911 Assist on or off while you are pairing your phone.
Note: SYNC 4 will not call an assigned emergency contact. It will only dial 911.
SYNC 3
To enable 911 Assist with SYNC 3:
- Press Settings on your vehicle's SYNC screen.
- Select 911 Assist.
- Slide the button to On.
SYNC with MyLincoln Touch®
To enable 911 Assist using SYNC with MyLincoln Touch:
- Tap the Gear icon on your vehicle's SYNC screen.
- Press Phone.
- Select 911 Assist.
- Tap 911 Assist On.
- Choose your contacts.
To set Emergency Contacts using SYNC with MyLincoln Touch:
- Tap Menu.
- Press Help.
- Select 911 Assist.
- Tap Edit under "In Case of Emergency (ICE) Speed Dial."
SYNC with Voice Activated Navigation
To enable 911 Assist with SYNC with Voice Activated Navigation:
- Select the Phone button.
- Press Settings on your vehicle's SYNC screen.
- Choose Advanced.
- Tap 911 Assist On/Off.
- Confirm Set 911 Assist On.
*The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. These systems may become damaged in a crash. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. To avoid interference, remove the device or contact the device maker for more information on compatibility.
**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
†The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.