My Lincoln Vehicle>SYNC>SYNC Updates>How do I report a successful SYNC installation?

How do I report a successful SYNC installation?

You can report a completed SYNC®* update on the SYNC software update website. You'll need to use your computer and the USB drive you performed the update with.

Note: If you have not yet performed a SYNC update, refer to How do I install SYNC updates using a USB or Wi-Fi®? for the steps.

Reporting a Successful SYNC Update

  1. Insert the flash drive, also known as a USB or thumb drive, you used for the update into your computer.
  2. Go to the SYNC and Navigation Updates page.
  3. Scroll down to Step Three: Confirm Update on the SYNC software update page.
  4. Click on Browse for log file.
  5. Select the XML log file in the SYNCMyRide folder.

    Note: An example of the file you will upload is "sync_48474463_1A2B3C4D5E6F8G8H9.xml." Your file name will differ because it will contain your Vehicle Identification Number (VIN). 

If you need further assistance, contact a Lincoln concierge at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

Additional Information

How do I check for SYNC updates?
How do I install SYNC updates over Wi-Fi or with a USB?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

Wi-Fi is a registered trademark of Wi-Fi Alliance®.