My Lincoln Vehicle>SYNC>Troubleshooting>What do I do if I am having issues with the Wi-Fi Hotspot?

What should I do if I am having issues with the Wi-Fi Hotspot in my Lincoln?

You can use the troubleshooting steps and solutions in this article to fix common issues related to the Wi-Fi® Hotspot* in your vehicle.

Wi-Fi Hotspot Requirements

Before completing the troubleshooting steps, ensure:

Note: The Wi-Fi Hotspot will turn off 30 minutes after the vehicle is turned off or sooner if the vehicle is a battery electric vehicle (BEV) and the battery is at less than 60%.

Wi-Fi Hotspot Troubleshooting

After confirming your vehicle meets the above requirements, select from the drop-down options below for help with your Wi-Fi Hotspot issue.

Note: The instructions below may vary based on your device and your vehicle's SYNC®† generation. Refer to your device's manual or manufacturer's website, and vehicle's Owner's Manual. If you need assistance determining your SYNC version, refer to the article What SYNC version do I have in my Lincoln vehicle?.

Wi-Fi Hotspot Unable to Connect to the Internet

If only one of your devices is impacted:

  1. Ensure your device is connected to the Wi-Fi hotspot and has a strong signal. 
  2. Navigate to the following menus using your in-vehicle SYNC screen:
    • Vehicle Hotspot: Verify your vehicle's internet has a strong signal.
    • Data Usage: Confirm you have not reached your data limit. If you have reached your data limit, you can manage your account directly or contact Bell for assistance.

If all your devices are unable to connect, and you have verified your data plan has not reached the data limit, contact a Lincoln Concierge at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

Device Unable to Connect to the Wi-Fi Hotspot

You will need to reconnect your device to the Wi-Fi hotspot if:

  • The network name or the password for your vehicle's hotspot changed recently.
  • A master/factory reset in your vehicle was recently performed.
  • Your device is in the blocked device list on the vehicle's Wi-Fi.

To reconnect your device:

  1. Tap Settings on your vehicle's SYNC screen.
  2. Select Vehicle Hotspot or Wi-Fi Hotspot.
  3. Toggle the Wi-Fi Hotspot slider On.
  4. Navigate to your device's Settings.
  5. Select Wi-Fi.
  6. Choose the name of your vehicle's Wi-Fi hotspot.

    Note: If you do not see it listed, try turning your device's Wi-Fi off and on again. 
     
  7. Enter your vehicle's Wi-Fi Hotspot password and press Connect.

If you are still unable to get your devices to connect to the Wi-Fi hotspot, contact a Lincoln Concierge at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

Wi-Fi Hotspot Menu Shows "No Service"

If your Wi-Fi hotspot says "No Service" or you see a symbol similar to the one below, use the following troubleshooting.

Image of a vehicle next to 5 vertical bars representing the connectivity strenght crossed out in red
  1. Turn your vehicle's Wi-Fi hotspot off, wait 10 seconds, and turn it back on. 
  2. Power cycle your vehicle:
    1. Turn your vehicle off and leave it off for at least 35 minutes.
    2. Restart your vehicle.

If you frequently experience the following, contact Bell for troubleshooting assistance. 

  • Limited or no signal in the same area.
  • A lack of signal in different locations.
  • The Wi-Fi hotspot signal is intermittent. 

If you are still experiencing the issue after performing the troubleshooting steps above, contact a Lincoln Concierge at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

"Vehicle Hotspot Menu Cannot be Displayed at this Moment" Error

Remotely lock and unlock your vehicle using the Lincoln Way™†† App if you receive an error message on your SYNC screen stating "Vehicle Hotspot menu cannot be displayed at this moment. Please try again later."

If the message remains, continue with the troubleshooting steps in the table below based on your SYNC version:

SYNC 4SYNC 3
  1. Turn off Bluetooth on your device. 
  2. Delete the Vehicle Identification Number (VIN) from the Lincoln Way App.
  3. Perform a module reset. 
  4. Perform a key cycle. 
  5. Add the VIN back to the Lincoln Way App.
  6. Activate your vehicle's modem.
  7. Enable the Wi-Fi hotspot in the SYNC settings. 
  1. Turn off Bluetooth on your device. 
  2. Delete the Vehicle Identification Number (VIN) from the Lincoln Way App.
  3. Perform a master/factory reset.  
  4. Perform a module reset. 
  5. Perform a key cycle. 
  6. Add the VIN back to the Lincoln Way App.
  7. Activate your vehicle's modem.
  8. Enable the Wi-Fi hotspot in the SYNC settings. 

If you require further assistance, contact a Lincoln Concierge at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

Additional Information

How do I enable the Lincoln Connect Wi-Fi hotspot? 
How do I connect a device to the Wi-Fi hotspot in my vehicle?
How do I find the password for my Wi-Fi hotspot?

Wi-Fi is a registered trademark of Wi-Fi Alliance®.

*Wi‑Fi® Hotspot includes wireless data trial that begins upon Bell activation and expires at the end of 3 months or when 3 GB of data is used, whichever comes first, but cannot extend beyond the complimentary subscription period for remote features. To activate, go to www.bell.ca.

**Lincoln Connect® (optional on select vehicles), the Lincoln Way™ App, and Complimentary Connected Service are required for remote features (see Lincoln Way Terms and Conditions for details). Connected Service and features depend on compatible Bell network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent the operation of connected features. Connected Service excludes Wi-Fi® hotspot.

†Do not drive while distracted or while using handheld devices. Use voice-operated systems when possible.  Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

††The Lincoln Way™ App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.