What do I do if I cannot send text messages with SYNC?
My Lincoln Vehicle>SYNC>Troubleshooting>What do I do if I cannot send text messages with SYNC?

What do I do if I cannot send text messages with SYNC?

If you are unable to send text messages using SYNC®*, try restarting and pairing your phone using the instructions below.

If you need assistance setting up or disabling text message notifications with SYNC, refer to the How do I use text messaging with SYNC? article.

Troubleshooting Steps

If you are unable to send text messages:

  1. Restart your phone.
    1. Turn off the device.
    2. Remove the device's battery (if applicable).
    3. Reinstall the battery and turn on the device.

    4. Allow the phone to re-pair with your vehicle.

      Note: If the phone does not pair with your vehicle, continue to Step 2.

  2. Try sending a text message. 
    1. If it goes through, your issue is resolved.
    2. If it does not go through, proceed to step 3.
  3. Pair the phone.
    1. Remove the paired device from SYNC.
    2. Pair your device again.

If you need further assistance, contact a Lincoln Concierge at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.